Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it. It must be unused, undamaged, and returned in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@tottoms.com.

If your return is accepted, we will send you the next steps and any return instructions.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at support@tottoms.com so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tottoms.com.